My Requests

The My Requests page displays work requests that are associated with you — the requests that you have created, the requests assigned to you, the requests that have been assigned in one of your regions or to someone in one of your crews, or the requests you are watching. For many users, My Requests is the page that opens by default when they first sign in (although this is configurable).

To open the My Requests page:

1. Under Logbook, select My Requests.

2. Click CREATED BY ME, ASSIGNED TO ME, IN MY REGIONS , MY CREWS, or WATCHED REQUESTS to display the appropriate requests.

   • Created by Me – View all open requests that you created and assigned to any user. If you scroll to the bottom of the page, you can view the requests that have been closed in the past 7 days.
   • Assigned to Me – View all open requests that were assigned to you, created by any user.
   • In My Regions – View all open requests assigned to properties in one of your regions, regardless of who created them or who they are assigned to. Only requests of a type/subType which you have rights to are included.
   • My Crews – View all requests that were assigned to you or any member of a crew that you belong to. This button is only displayed if Crews functionality is enabled.
   • Watched Requests - View all requests you are watching.

   If you have the My Company Only security right enabled, clicking Created by Me or In My Regions displays both your requests and all requests created by anyone in your company.

3. Select or clear Show Detail to control the amount of information displayed about each request.

4. Specify any of the following criteria to narrow the set of requests displayed:

   • Region – View only those requests assigned to properties in the selected region, a large geographic area containing multiple properties.
   • Property – View only those requests assigned to the selected property.
   • Activity – View only those requests associated with the selected activity group. Activity groups contain groups of request types and subTypes. For example, a Tenant Requests group might contain only reactive requests. For more information, see Activity Groups.
   • Date Range – View only those requests whose scheduled date falls within the specified date range. The Date Range values are required and default to the number of days specified on your user profile (History Days).

5. Click FIND.

   Open requests are listed first, followed by a separate list of closed requests (if any). Requests are listed in order of date, but clicking any heading re-sorts the list. For each request, the following information is displayed:

   • Date – the date and time the request was scheduled for
   • ID – the identification number assigned when the request was created; clicking this link opens the Request Details page.
   • Initiated By – the name of the user who made the request
   • Property/Floor – the property and the floor within the property the request is associated with
   • Type/SubType – the work type and subType of the request
   • Crew – if Crews functionality is enabled and you are viewing requests In My Region or assigned to My Crews, the name of the crew the request was assigned to
   • Assigned To – the name of the user that the request has been assigned to; clicking this link allows you to send an email to the user
   • Status/Priority – the current status and priority of the request; if an escalation has been sent, this is also noted, in red
   • Asset – if an asset has been associated with the request, the asset name is displayed; clicking this link opens the Asset Details page.

   If the Show Details check box was selected, the following additional information is also displayed:

   • Comments – the original statement of work
   • Labor Hours – the number of the estimated and actual labor hours allocated to this request; clicking the actual labor hours number opens the Work Order Financial page
   • Procedure – if a procedure has been associated with the request, the procedure name; clicking this link opens a page listing the procedure
   • Respond By – the estimated SLA response date associated with the work request if the request has not already been responded to; for more information, see SLA Settings.
   • Complete By – the completion date associated with the work request, typically the SLA Complete By date as determined by the request Type and subType; for more information, see SLA Settings.
   • Ref WO – a reference to any external work order this request is linked to
   • Attachments – the name of any documents are attached to the request; clicking a file name opens the attachment

   In addition to the listed requests, the following Print links are also displayed.

   • Print WOs – Prints all of the displayed requests. If more than 150 requests are displayed, this link is not displayed and this option is unavailable.
   • Print All – Prints a report listing all of the displayed requests. This report is formatted to look like the search results listed on the My Requests page.
   • Print Today – Prints a report listing all of the displayed requests that are scheduled to be completed today. This report is formatted to look like the search results listed on the My Requests page